The Newmarket Holidays website is www.newmarketholidays.co.uk . At the bottom of the homepage is an icon indicating that in 2013, Newmarket Holidays is celebrating 30 years of service. When the company started in 1983, Newmarket Holidays concentrated on providing reader holidays, in addition to private group travel. Newmarket Holidays has grown substantially over that 30-year period. The company now employs approximately 200 people at its Surrey headquarters. A dedicated in-house Customer Service Department handles queries from thousands of customers each year. That same icon also makes reference to the company’s core values. These are ‘Quality, Value, Service’. Newmarket Holidays refers to the service it offers as the ‘Newmarket Difference’. These values are in evidence across the company’s product range.
For instance, the ‘Celebrating Christmas with the Salvation Army’ tour enables customers to attend the Salvation Army’s flagship Christmas musical event, held at the Royal Albert Hall at the end of November. This is a two-day tour involving a night’s accommodation at a good-quality hotel in Greater London. Coach travel from the hotel to the Royal Albert Hall is included. The final day includes the opportunity to do some shopping in Oxford Street and Knightsbridge. For customers who do not wish to shop, Newmarket Holidays offers the option of staying on the coach for a sightseeing tour of the Capital. Full details of the itinerary are provided on the website. Newmarket Holidays provides a number of set departure points. This is typical of the way in which the Newmarket Holidays coach breaks are organised. For example, if a customer lives in the East Riding of Yorkshire and wishes to go on this particular break, he has the choice of being picked up and then dropped off again at specified departure points in Beverley, Goole, Hessle or Hull.
If a customer wishes to obtain further information about the holiday, they can contact the Newmarket Holidays Customer Service Department by telephone. This Customer Service helpline is open between 9am and 5:30pm, Monday to Friday. Customers also have the option of booking online via an online form situated helpfully on the information page relating to the holiday in question. To complete the initial form, customers confirm the number of persons travelling in addition to their preferred travel dates. Newmarket Holidays offers a secure payment service through WorldPay. Should customers prefer to book over the telephone, Newmarket Holidays has a dedicated booking line to facilitate this.