Setting themselves apart within an increasingly competitive marketplace, Newmarket Holidays is a travel solutions company that has gained recognition from customers and peers alike, resulting in a large client base and a host of British Travel Awards.
Recognising the importance of the provision of a comprehensive service, Newmarket Holidays act in accordance with a three-pronged strategy, ensuring effective planning, increased enjoyment and continued contact. It is this attention to detail and the individual needs of each and every customer that allows Newmarket Holidays to enjoy a fantastic reputation for providing cost-effective, unforgettable excursions and experiences.
Founded in 1983, Newmarket Holidays is enjoying over 30 years of experience within the travel industry, allowing for access to fantastic deals and new getaways, whether it’s here in the UK or in a more far-flung destination. In addition to offering the very best options, ensuring customer satisfaction is extremely important to Newmarket Holidays, which has led to development of the ‘Newmarket Difference’, a commitment to supporting clients from the moment of booking through to reviewing their experience. This approach is split into three areas:
Booking – A dedicated customer care department is happy to answer all questions prior to booking a trip, via email and telephone. All Newmarket Holidays travel consultants are highly trained and knowledgeable, affording customers increased peace of mind and the opportunity to be completely prepared before embarking on any excursion, regardless of destination or length of stay.
Travelling – Evidence of the Newmarket Holidays commitment to being different and going the extra mile for customer satisfaction is never more evident than when on a holiday. With good quality accommodation, comprehensive, engaging itineraries and informed, experienced Tour Managers contributing to a rounded and enjoyable experience, all customers of Newmarket Holidays can be sure that they will want to book another trip.
Rebooking – Once a customer has enjoyed the service offered by Newmarket Holidays, it can only be a question of how long it will be until they book another trip. With this in mind, Newmarket Holidays strive to keep customers informed of new and exciting opportunities with regular, informative email newsletters and national press adverts.
With every faction of Newmarket Holidays geared towards maintaining customer satisfaction and retaining its impressive client base, it is of little surprise that the company won the Best Coach Holiday Operator award in 2011.