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Newmarket Holidays aims to make a difference when it comes to service

Newmarket Holidays has been in existence since 1983. Over the last three decades, the company has grown to the extent that it now employs around 200 dedicated staff at its offices in Worcester Park, Surrey. Over the last three decades, the range of holidays offered by Newmarket Holidays has grown considerably to the extent that it now offers products as diverse as breaks to see sporting events right here in the UK to fully guided tours in East Asia.

Newmarket HolidaysCustomers are fully protected when it comes to booking with Newmarket Holidays. Two ABTA-bonded companies make up the Newmarket Holidays group: Newmarket Promotions looks after coach-inclusive and ‘Make-Your-Own-Way’ breaks and tours whereas Newmarket Air Holidays operates all those Newmarket Holidays that include an element of air travel. It holds an ATOL licence to ensure all customers’ monies are fully protected against the possibility of an airline being rendered unable to fulfill its commitments.

For extra reassurance, customers will be impressed that Newmarket Holidays has recently been the recipient of awards from the British Travel Awards. In 2011, Newmarket Holidays won the award for Best Coach Holiday Operator. Newmarket Holidays followed up this success by picking up the badge for Best Tour Operator to the Italian Peninsula and Malta in 2012. Most recently, Newmarket Holidays came top in the Best Escorted Tours Holiday Company category in the same year that the company celebrated its 30th anniversary.

A major factor in explaining the success of Newmarket Holidays has been its winning combination of very good value and excellent service. This emphasis on customer care is in evidence at all stages of customers’ interaction with the company – from the booking process right through to long after the holiday is over. The Newmarket Holidays website provides a very useful starting point for exploring what the company has to offer. Customers can find what they’re looking for by searching under Air Holidays & Breaks, Coach & Rail Breaks, Cruises, Theatre, Sports & Events, Rock, Pop & Live Entertainment and Family Fun Breaks. For each holiday or short break, Newmarket Holidays provides detailed information about what the holiday consists of – including a useful description of the day-to-day itinerary. Newmarket Holidays is also very careful to set out what is included in the price and what Newmarket Holidays offers as optional extras.

Newmarket Holidays | The World At Your Fingertips

Setting themselves apart within an increasingly competitive marketplace, Newmarket Holidays is a travel solutions company that has gained recognition from customers and peers alike, resulting in a large client base and a host of British Travel Awards.

Recognising the importance of the provision of a comprehensive service, Newmarket Holidays act in accordance with a three-pronged strategy, ensuring effective planning, increased enjoyment and continued contact. It is this attention to detail and the individual needs of each and every customer that allows Newmarket Holidays to enjoy a fantastic reputation for providing cost-effective, unforgettable excursions and experiences.

Newmarket Holidays

Founded in 1983, Newmarket Holidays is enjoying over 30 years of experience within the travel industry, allowing for access to fantastic deals and new getaways, whether it’s here in the UK or in a more far-flung destination. In addition to offering the very best options, ensuring customer satisfaction is extremely important to Newmarket Holidays, which has led to development of the ‘Newmarket Difference’, a commitment to supporting clients from the moment of booking through to reviewing their experience. This approach is split into three areas:

Booking – A dedicated customer care department is happy to answer all questions prior to booking a trip, via email and telephone. All Newmarket Holidays travel consultants are highly trained and knowledgeable, affording customers increased peace of mind and the opportunity to be completely prepared before embarking on any excursion, regardless of destination or length of stay.

Travelling – Evidence of the Newmarket Holidays commitment to being different and going the extra mile for customer satisfaction is never more evident than when on a holiday. With good quality accommodation, comprehensive, engaging itineraries and informed, experienced Tour Managers contributing to a rounded and enjoyable experience, all customers of Newmarket Holidays can be sure that they will want to book another trip.

Rebooking – Once a customer has enjoyed the service offered by Newmarket Holidays, it can only be a question of how long it will be until they book another trip. With this in mind, Newmarket Holidays strive to keep customers informed of new and exciting opportunities with regular, informative email newsletters and national press adverts.

With every faction of Newmarket Holidays geared towards maintaining customer satisfaction and retaining its impressive client base, it is of little surprise that the company won the Best Coach Holiday Operator award in 2011.